Terms and Conditions

Shipping costs

Shipping costs are not included in the items price, except when declared. They will be calculated on each item, depending on the destination, and they are shown in the cart summary.

The shipping fare is calculated per item, and for each item it can differ depending on the destination (Germany, Italy, EU Europe, other).
Please check on your cart.

Delivery

We also want your books and art to arrive to you as soon as possible!

If you need some item within a specific date, please contact us at info@nawalmedia.org, we will tell you if we will be in time!

The carrier tries to delivery two times, then keeps the package for 10 calendar days. If the package is not delivered, it is sent back to us, and you will be able to ask for another shipment paying the shipping costs.

When the carrier delivers the package, you will have to check if the packages are the same number as written in the documents, that they are whole, not soaked or anyway damaged. Any damage has to be immediately disputed to the carrier. When you sign the document, you will not be able to dispute the shipping anymore.

Please contact the carrier directly if you are not at home to allow for the delivery, so that you can avoid any other cost.

Right of withdrawal

The customer has the right to withdraw from the sales contract within 10 working days from the day she/he receives the goods.

The items can be sent back without specifying the cause; the items cost will be refunded. The shipping costs will not be refunded, as they are charged to the customer.

The right of withdrawal is valid if the items are sent back integer, complete of packaging and not used. Dirty, teared or damaged items will not be refunded.

To exercise the right of withdrawal, the customer has to sent within 10 working days a written communication to

NAWAL MEDIA
via M. Lazi 13
06135 Perugia ITALY

via registered letter. The refund will be done in 30 days via the same medium used for payment (credit card of bank transfer).

For any request you can contact us at info@nawalmedia.org